Turn guest messages into bookings with an AI agent trained on your property, answering on WhatsApp, website chat and voice notes.
Rates, rooms, photos and policies for your property, always up to date.
Creates the booking under your rules and sends a Pix or card payment link.
The agent hands the conversation to a person whenever the guest asks.
Your front desk stops answering the same questions all day. The agent handles prices, dates, rooms and policies.
Someone asking about a room at 2 a.m. gets the rate and a booking link straight away.
Every chat on your WhatsApp can become a direct booking with no OTA commission.
The agent works from your property's data in Innotel. It knows what is free, what it costs and what your rules are.
Checks the calendar on the spot and answers with the right room and price for the dates asked.
Books a single room or several rooms in the same conversation.
Creates the booking under your payment rules and sends a Pix or card link.
Asked and went quiet? The agent picks the chat back up. Booked but didn't pay? It reminds the guest.
Offers the extras you have set up, at the right moment in the conversation.
Understands WhatsApp voice notes and replies in the language the guest wrote in.
Answers your property’s rules for guests travelling with pets.
Track request types, response time, and opportunities for improvement.
You don't have to set anything up alone. Our team turns the agent on with you.
The agent answers on the number your guests already know. You don't need a new one.
It learns your rooms, rates, rules and policies from what is set up in Innotel.
Chat with it in the simulator, choose what it can do and follow conversations and bookings in the dashboard.
What truly changed my life was the AI customer service agent. I think I gained 10 hours a day, my bookings today are practically 100% automatic, and I have time to take care of what really matters.
Create your free account or talk to our team. We set up and turn on the Reservations Agent with you.
One continuous cycle with the same AI agent, so no guest gets lost between handoffs.
An example month of operation, with the agent carrying every step from the first message to a paid booking.
Features a generic chatbot doesn't deliver, built for the day-to-day of running a hotel or inn.
The agent now supports pet policies and answers the rules for guests travelling with animals.
Bookings for a single room or for multiple rooms in the same conversation.
Upgrades, experiences and extra services offered at the right moment in the conversation.
Checked availability and went quiet? The agent follows up. Booked but hasn't paid? It reminds them too.
The guest sends an audio message on WhatsApp and the agent understands and replies right away.
It is a virtual assistant that talks to your guests on WhatsApp: it answers questions, checks availability, closes bookings and sends payment requests, 24/7 and in multiple languages.
Yes. It is connected to your PMS, checks availability and rates in real time and confirms the reservation directly in your system, with no manual work.
Yes. The agent sends the payment link right in the conversation and follows up automatically when a guest has booked but not paid yet.
The agent hands the conversation over to your team whenever the guest asks or the situation calls for it. You can also take over the chat at any time.
The agent is multilingual: it detects the guest's language automatically and replies in the same language, such as Portuguese, English and Spanish.
No. The agent answers on your property's WhatsApp, so guests keep talking to the same number they already know.
Yes, you can chat with the agent right now and simulate the booking journey as if you were a guest. Contracting is done with the Innotel Team, as there are several models to choose from, each with specific skills and memory depending on your type of business.