Explore Innotel modules by product area. See what each feature does, where it fits in your operation and which features require activation with our team.
Talk to our team about modules, integrations and feature activation for your operation.
Daily modules: overview, reservations, rooms and team tasks.
An overview of your operation and property indicators in one panel.
Room-by-date reservation grid. Create and move bookings, add blocks and edit rates and restrictions.
Track rooms by daily status, mark them clean or dirty and register extras from the room card.
Set up categories and individual rooms, capacity, amenities and photos. Organise your property inventory.
Log issues by room with priority, an activity history and progress through to completion.
Sales channels, direct bookings and rate management.
Room and rate mapping, reservation imports and availability and restriction synchronisation. Connections include Booking.com, Expedia, Airbnb, Despegar/Decolar, Google and Omnibees.
A property website with a custom domain, direct bookings, coupons, payment methods and SEO and tracking settings.
Explained rate and restriction recommendations, occupancy forecasts and automation rules. Room-type limits and results compared with the prior year.
Rules for messages, payment reminders and stages of the guest journey.
Configure emails by stage: new booking, confirmation, before, during and after the stay.
Send WhatsApp or SMS reminders and define deadlines for cancelling unpaid bookings. Automatic cancellation does not apply to OTA reservations.
Follow up with guests who stopped replying and track when the follow-up led to a booking.
Guest registration via link or QR code. In Brazil, automatic FNRH submission to SERPRO with status tracking, resending and transmission history.
Agents for guest service and planned additions to the platform. Check availability for each agent.
Handles WhatsApp, website chat and compatible messaging channels. Checks rates and availability, creates and finds bookings and offers extras. Includes a simulator, suggested replies and human control per conversation.
Coming soon. Planned to help your team with tasks inside Innotel, including rates, availability, reservations and reports. Not yet available to use.
Planned for your property’s social media activity. Capabilities and availability will be detailed before launch.
Conversations, guest profiles, companies and reviews.
WhatsApp, website chat and compatible OTA messages. Channel filters, guest or booking search and links to the associated reservation.
Guest profiles, documents and reservation history. In Brazil, CPF fields and address lookup by postal code.
Company and agency profiles, with bill-to-company reservations. CNPJ validation for Brazilian companies.
Reputation dashboard, post-stay review requests and AI assistance for drafting replies, depending on available connections.
Payment methods and collection rules linked to reservations.
In Brazil, processing through Pagar.me with automatic confirmation and payment links in reservations. Our team connects the gateway; processing fees apply.
Configure deposits, prepayment, instalments and card-brand rules. Record manual payments and follow transactions in each reservation.
Queries, exports and comparisons of property performance.
Reservations, extras, payments and breakfast forecasts. Filters by period, channel and category, with Excel, PDF and CSV exports.
Revenue by channel, direct and OTA booking shares, monthly and annual comparisons. Occupancy forecasts, ADR and RevPAR are in Revenue Management.
Property details, policies, team, access and integrations.
Property information, extras, rate plans, taxes, children and cancellation policies.
Permissions by person and property, multi-property switching, two-factor authentication and trusted-device revocation.
Connections to operational services and a channel manager API for PMS and partner integrations. Check documentation and access terms.