Hotel software in Brazil: what a PMS needs for Pix, FNRH and local OTAs

What does hotel software need to work in Brazil?

Hotel software for Brazil needs to take Pix and card payments, submit the FNRH guest registration to the government, sync with both global and Latin American OTAs, and handle guest conversations on WhatsApp. A PMS built for another market usually covers the calendar and bookings, but leaves these four gaps.

This guide is for hotel owners, pousada (guesthouse) operators and short-term rental hosts in Brazil, and for international owners running properties there. It explains what is specific to the Brazilian market and what to check before choosing a system.

Summary

• Pix is the most common way Brazilians pay, so your booking engine should accept it and confirm the booking automatically.
• The FNRH (national guest registration) is mandatory; a digital version lets guests fill it in before arrival and sends it to SERPRO.
• Besides Booking.com, Airbnb and Expedia, Brazilian travelers also book through Decolar (Despegar) and Hotels.com.
• WhatsApp is where most guests ask about availability, so answering there quickly wins bookings.
• Prices in reais, support in Portuguese and Brazilian tax invoices (NF-e) avoid surprises.

What is different about running a property in Brazil

Pix payments

Pix is the instant payment system from Brazil’s central bank. Guests expect to pay a deposit or the full stay by Pix, and the booking should confirm itself as soon as the payment clears.

FNRH guest registration

Every property must register guests in the FNRH (Ficha Nacional de Registro de Hóspedes). Digital FNRH lets the guest fill in the form by link or QR code before arrival and submits it to SERPRO.

Local OTAs

Decolar (Despegar outside Brazil) is a major travel agency in Latin America, alongside Booking.com, Airbnb, Expedia, Hotels.com and Google. Your channel manager should cover them all.

WhatsApp first

Many guests skip the booking form and send a WhatsApp message instead. Fast answers with real rates and a payment link turn those messages into direct bookings.

Invoices and currency

Properties issue electronic tax invoices (NF-e), and software billed in dollars changes price with the exchange rate. Software priced in reais avoids that.

Checklist before choosing hotel software for Brazil

• Does it accept Pix and card, and confirm the booking automatically?
• Does it submit the FNRH digitally?
• Does the channel manager connect Booking.com, Airbnb, Expedia, Hotels.com, Agoda, Google and Decolar?
• Can guests be answered on WhatsApp, ideally 24/7?
• Is it priced in reais, without per-room fees or lock-in?
• Is support available in Portuguese, including WhatsApp?

How Innotel covers it

Innotel is an all-in-one platform from Gramado, in southern Brazil: PMS, channel manager, booking engine, payments and automations in one system. The channel manager connects Booking.com, Airbnb, Expedia, Hotels.com, Agoda, Google, Decolar and Omnibees, and Innotel is an Expedia Connected Partner 2026.

Payments run on Pix and card through Pagar.me, and the booking confirms itself when the payment clears. Digital FNRH, web check-in and automatic stay messages are built in. The AI Reservations Agent answers guests on WhatsApp and website chat, checks real availability and sends payment links, with your team able to take over any conversation.

Pricing is a flat monthly fee per property, in reais, with no per-room fee. The Basic plan is free for up to 3 rooms. Starter costs R$ 149 per month (R$ 99 billed annually) and Growth R$ 397 per month (R$ 317 billed annually). Paid plans have a 30-day guarantee and no lock-in.

Frequently asked questions

Is Innotel available in English?

The website is available in English, Spanish and French. The team supports customers in Portuguese and can help international owners running properties in Brazil.

Can I use Innotel for a property outside Brazil?

Innotel is built for the Brazilian market first, with Pix, FNRH and NF-e. The PMS, channel manager and booking engine work for any property; talk to the team about your country and payment needs.

What is the FNRH?

The FNRH (Ficha Nacional de Registro de Hóspedes) is Brazil’s mandatory guest registration. With digital FNRH, guests fill it in before arrival and the data is sent to SERPRO automatically.

How much does Innotel cost?

Innotel charges a flat monthly fee per property: Basic is free for up to 3 rooms, Starter is R$ 149 per month (R$ 99 billed annually) and Growth is R$ 397 per month (R$ 317 billed annually). Payments carry a 1% transaction fee plus card network fees.

Try it with your property

Start on the free Basic plan, with no credit card, and connect your channels when you are ready. If you prefer to talk first, the team is one message away on the contact page.